tag:blogger.com,1999:blog-8350730828577210362.post5367205625977645686..comments2023-03-08T05:26:44.471-08:00Comments on N1VG Weblog: DHLN1VGhttp://www.blogger.com/profile/06786563112256170776noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-8350730828577210362.post-20831966102272042042008-11-03T09:00:00.000-08:002008-11-03T09:00:00.000-08:00That's a bummer. Can't say I've had that happen, ...That's a bummer. Can't say I've had that happen, but I'm more often sending really heavy stuff than big stuff. Occasionally they'll bounce an APO/FPO package because I forgot to put a customs form on it (Endicia doesn't seem to give you the option, even though it's required, so you need a separate form) but I've always been able to just drop it in the mail again.<BR/><BR/>It used to be that getting a refund for a misprinted label was a pain - there was a significant fee involved, something like $30. Now I can void a printed label instantly, though the actual refund takes a few weeks.<BR/><BR/>In your case, I'm fairly sure they'd have allowed you to reuse the postage if you'd been able to put it on a smaller box. But if you couldn't do that... then I'm not sure what the regs are.<BR/><BR/>I will say that I will <I>never again</I> use Global Express Mail Guaranteed. That's where they hand it off to FedEx at some point for overseas delivery. When something goes wrong, tracking down who's responsible for it is damn near impossible. On the plus side, the system seems to be so screwed up that when I recalled a package and was informed that I'd be billed for return shipping, they never actually managed to bill me for it.N1VGhttps://www.blogger.com/profile/06786563112256170776noreply@blogger.comtag:blogger.com,1999:blog-8350730828577210362.post-76961542444780515052008-10-31T07:53:00.000-07:002008-10-31T07:53:00.000-07:00But you'll never get your money back with USPS!I p...But you'll never get your money back with USPS!<BR/><BR/>I periodically use USPS Global Express mail. I use stamps.com for all of my preparations. A few years back I sent a computer monitor size box to London. Filled in all of the information in stamps.com, including dimensions and weight. Something like $470 postage. Dropped the box at the post office. Next day it comes back to me for being a few inches over size.<BR/><BR/>Despite making you enter dimensions, neither stamps.com or the USPS Click-N-Ship website will tell you that your package is oversize. Yes, I could look up the regulations, but I kinda figured that was the point of the software asking me dimensions.<BR/><BR/>So the package is oversize, and I'm sure as heck not going to repack it, and it needs to be there ASAP. So I spend $600 and DHL it to London. Then I file, the same day, for a refund on the unused postage.<BR/><BR/>The USPS wouldn't refund the postage. They said because they returned it to me, they had fulfilled their service obligation and were keeping the $470. What I determined is that if the bar code gets scanned, you aren't getting your money back. The box moved a total of 1.5 miles in the hands of the postal service and they took $470 for it.<BR/><BR/>Being newly in business, I didn't had $470 to blow on that. So I spent a bunch of time complaining and trying to get my money back. It turns out that the only avenue of complaint is through the USPS consumer advocate office. And they won't take action on individual cases. They just look for trends. <BR/><BR/>So my $470 disappeared. I now know that I never get my money back from the USPS and consider that when making shipping decisions.<BR/><BR/>-JimJames Jarvishttps://www.blogger.com/profile/00315195118174958036noreply@blogger.com